Frequently Asked Questions

Taskey helps practitioners and coaches enhance their business by streamlining client engagement and task management.

Here’s how:

• Easily assign tasks and activities: Practitioners can send personalised tasks or sets of tasks (taskeys) directly to clients from their phones, ensuring clients stay engaged between sessions​.
• Manage groups and individuals effortlessly: Coaches can create and assign tasks to both individual clients or groups, perfect for delivering courses or home activities efficiently​.
• Mobile-friendly and flexible: Whether it’s videos, PDFs, photos, or audio files, Taskey allows users to share different types of content in tasks, tailored to the client’s needs​.
• Reminder schedules for accountability: Tasks can be sent with customisable reminders, enabling clients to stay on track with their practices​​.
• Secure and professional: Taskey’s platform is secure, ensuring client data and interactions are well-protected​.

By simplifying task management, Taskey empowers coaches and practitioners to boost client outcomes and business results.

A task is the basic unit in the Taskey app. You can share a single task with a client or group, or you can add several tasks together to build a task set, known as a ‘taskey’.

Each task has a name, and can contain all or a selection of:

• A video file (up to 1GB - video length varies according to phone camera settings)
• Up to 10 photos (20MB each)
• An audio file (max. 3 minutes)
• A PDF (up to 21MB)
• A weblink
• Task duration, repetitions, or sets and repetitions

Once you have created a task, you will want to assign it to a client or group. Once you have selected recipients from your Contacts or Groups, you can:

• Add an end date or due date
• Set a completion frequency e.g. 2 x week
• Update duration/sets/reps for the individual client or group.

Your contacts and groups will receive tasks and set a schedule for push notifications, based on the completion frequency you set. They can:

• View photos and videos
• Listen to audio
• Open weblinks  
• View and download PDFs.

A taskey is a group of tasks that share the same completion frequency; for example, 2 x a week or 3 x a day.

When you create a taskey, you will add a name or title, then add or link tasks under the title. You can:

• Link tasks by selecting them from your existing task list
• Build a new task on the spot by selecting +Create new Task
• Select the order, then change the order of tasks in the set.

Once you have created a taskey, you can assign it to one or more contacts or groups.

Before sending you can:

• Add an optional end date or due date
• Set a completion frequency e.g. 2 x week (this one is mandatory)
• Update duration/sets/reps for the individual client or group, if required.

Yes, Taskey asks you to set a reminder schedule for your clients - to keep them on track with their activities and courses. This helps ensure they remain committed to their progress and achieve their goals. For example, a task or taskey that should be completed:

• just once
• several time a day
• several times a week
• a number of times a month.

Taskey also allows you to add an end-date or due-date. When this date passes, the task or taskey will be moved into the Inactive tab in the client's Tasks list. Clients can access inactive content for a period of 6 months, but no push notifications will be sent.

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Taskey uses Heroku Cloud, a cloud application platform used by organisations of all sizes to deploy and operate applications throughout the world.

Learn more about Heroku Security.

Taskey is an innovative app designed for coaches and health professionals. It allows you to capture activities, create courses, and share them instantly with your clients and students to help them make real progress between sessions.

Getting started with Taskey is easy. Simply download Taskey from the Apple Store or Google Play Store, sign up, and start creating and sharing courses and activities with your clients.

Taskey is designed for a wide range of professionals who manage client engagement and task assignments, including:

• Coaches: Perfect for delivering courses or activities, such as business coaching with video and PDF resources​.
• Practitioners: Ideal for sharing home activities; e.g. a speech therapist sends session footage as a reference for effective home practice​.
• Teachers/Tutors: A creative way to provide homework tasks and keep students engaged​.
• Trainers: Useful for sending exercises and stretches from wherever you are​.
• Caregivers/Parents: Helps manage self-care routines for older children with disabilities or family members with cognitive impairments​.

Taskey is perfect for anyone needing a streamlined way to assign and manage personalised tasks for clients, students, or groups.

The person who sends tasks, usually a practitioner, coach, teacher or health professional, pays for taskey through a monthly subscription, managed as an in-app purchase.

The subscription is managed as an in-app purchase through your app store.

If you reside outside of Australia, the AUD monthly subscription will be converted into your currency.

1. In the Taskey app, select your profile icon in the black menu bar
2. Select the relevant UPGRADE or DOWNGRADE button OR Select Manage subscription (Your phone’s Settings screen will open)
3. Select your name where it appears at the top of the screen
4. Select Subscriptions‍
5. Select Taskey to manage your subscription

Taskey currently limits content element sizes at:

• Video: max. size 1GB
• Photos: max. size 20MB each
• Audio: max. 3 minutes long
• PDF: max. size 21MB.

These limits may change or be removed as the Taskey app matures.

No, you can only send and receive tasks when you are connected to WiFi or mobile data.

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Yes, Taskey is available for download on both Apple (iOS) and Android devices, making it accessible to a wide range of users.

Yes, you can use Taskey on a tablet, however the user interface is not fully adapted to display on tablets yet. This just means that Taskey will look like it does on a phone. 

Full adaptive display for tablets is on its way in a future release of the app

Not yet – but soon! An upcoming major release will allow teams to collaborate effectively, with practitioners able to access, create, and share tasks and taskeys within a shared digital library.

When you share images of a client directly with them, you must consider that you now have video or photos of that person in your task or taskey library. Although you can confidently share those images with that client, you must not share those tasks and images with other clients or groups unless you have verifiable permission to do so.

If you work with groups and intend to share images of the group or individuals within the group, you should:

• Only share these images with the group in question
• Obtain prior permission from group members to take and share their image

When working with clients or students who are under the age of 18, you should obtain permission from their parents to take and share their image with them, and/or with other members of the group.

The Taskey app reserves the right to remove content that could be considered harmful or unlawful. If your clients receive a task they consider harmful or unlawful, they can report this task and Taskey will remove it. 

Where there is repeated or extreme misuse of the Taskey app, and/or use that can be interpreted as intentional, the app reserves the right to remove your account.

While the Taskey app is not responsible for the content you share, it will take steps to ensure your clients, especially minors, are protected from inappropriate material.

https://www.taskey.io/terms-of-service