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Supporting Remote Clients – Challenges and Solutions

Living in a remote area presents unique challenges, particularly when accessing essential practitioner and allied health services. People and families living in remote areas often face prohibitively high costs associated with travelling to distant clinics; this makes regular therapy sessions a logistical and financial burden. And paying a mobile practitioner to travel (if one is even available) can cost more again.  By increasing the financial and logistical burden, geographical distance prevents frequent face-to-face contact with therapists, hindering the effectiveness of treatments and leading to poor rehabilitation outcomes

The rise of digital platforms has transformed the way professionals in health, coaching, and education support their clients. While remote services provide flexibility and reach, they also present unique challenges that must be addressed to ensure effective outcomes.

Challenges of Supporting Remote Clients

• Engagement and Accountability
  Without in-person contact, many clients struggle to stay on track between sessions. Research shows that up to 80% of therapeutic gains can be lost without consistent follow-up (NCBI).
• Communication Gaps
  Misunderstandings are more likely online, particularly when instructions are complex or rely heavily on memory (APA).
• Isolation
  Clients can feel unsupported when distance creates emotional as well as physical gaps, reducing motivation (WHO).

Solutions and Tools

• Clear Structures and Routines
  Setting measurable goals, sending regular reminders, and breaking down tasks into small steps can increase follow-through.
• Digital Accountability Tools
  Apps such as Taskey.io allow coaches, therapists, and carers to assign multimedia tasks—video, audio, PDFs, or links—directly to a client’s phone with push notifications. This supports daily progress even when practitioners are not present.
• Blended Communication
  Combining synchronous (live video sessions) with asynchronous methods (tasks, messaging, or recorded instructions) strengthens consistency and helps bridge the gap.
• Feedback Loops
  Encouraging clients to share updates, photos, or quick recordings helps practitioners adjust support in real time (Harvard Business Review).

Final Thought

Supporting remote clients is about more than technology—it’s about creating systems of connection, accountability, and empowerment. By combining clear structures with tools like Taskey, professionals can reduce drop-off, reinforce progress, and ensure clients feel supported, no matter where they are.

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… but that was before Taskey. 

Taskey is a revolutionary app that helps practitioners, teachers and coaches deliver services to clients when meeting face-to-face is not easy. Taskey makes the “distance factor" much less relevant in remote service delivery. Let’s find out how.

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Taskey makes creating powerful home exercises quick and easy

Taskey delivers your personalised home activity tasks direct from the Taskey app on the practitioner phone to the Taskey app on the client phone - so home exercises, study and activities will always be findable in one place. 

Each task can  include:

• Video
• Photos/images
• Audio
• PDFs
• Instructions and links

The task screen is super versatile, allowing the practitioner or coach to select a combination of elements as a task, then assemble tasks into sets (taskeys) and send to individuals or groups with a completion schedule. 

Remote clients can then practise the skill at home, using the content created for them as visual and informational guidance and setting up Taskey push notifications so they can keep to your practice schedule. 

In this way, Taskey helps practitioners deliver real value to clients by helping them stay on track when travel for sessions is not feasible or affordable. 

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Here’s how

With a tool like Taskey, the possibilities are endless! Taskey-based support can provide these three broad outcomes:

1. Bridge the gap between sessions: The practitioner captures the ‘teachable moments’ in a face-to-face session to provide tangible (often video-based) instructions for the client; any reported progress in-between times could trigger an updated or new task/taskey to help the client make real progress without face-to-face contact. With anytime access to the advice and techniques covered in the sessions, plus push notifications, client progress won’t stall between sessions. 

2. Reduce reliance on face-to-face service delivery: by creating a real, tangible ‘bridge’ between sessions, Taskey allows a practitioners to offer a ‘hybrid’ service that delivers optimal value to the client; this might mean one contact hour plus two virtual meetings or phone calls and a taskey after each to provide real and accessible instruction. In this way, clients can make real progress, even when the time between sessions is longer than ideal. 

3. Deliver services remotely: where clients are geographically distant or difficult to reach physically, Taskey can help deliver services entirely remotely. By combining virtual meetings with Taskey, many practitioner services can still be successfully delivered as ‘no contact’ services.  

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Starting with Taskey is free with your first two clients. If you would like to learn more about how Taskey can help, contact us today.